Patient feedback for acupuncture practice improvement: A survey from Mayo Clinic

DOI: https://doi.org/10.1007/s11655-017-2779-2

Abstract-Summary To understand patient satisfaction with acupuncture appointment duration for the first and subsequent appointments in the plan of care, time spent with the acupunc- ture provider, willingness to pay for longer duration appointments, and lack of insurance coverage.

Patients who were referred for an acupuncture consult to the Center for Integrative Medicine at Mayo Clinic were asked to participate in the survey in August 2014.

104 of 329 patients receiving acupuncture treatment responded to the survey

with a 32% response rate.

Most patients reported that time spent with the provider (76 cases, 74%) and

appointment length (74 cases, 68%) were “just right”.

Patients reported return appointments with duration of 30  min was

not enough.

We used patient feedback to assess the acupuncture practice in a complementary

and integrative medicine program.

Most patients referred for the acupuncture consult appeared to be satisfied with

the current level of practice.

Acknowledgement A machine generated summary based on the work of Thomley, Barbara S.; Mahapatra, Saswati; Bauer, Brent A.; Mallory, Molly J.; Li, Guang-xi; Do, Alexander; Chon, Tony Y. 2017 in Chinese Journal of Integrative Medicine.

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Psycho-Behavioral Interventions

Machine generated keywords: behavioral, cognitive, behavioral therapy, cognitive behavioral, intervention, discuss, biofeedback, relaxation, behavioral treatment, set- ting, behavior, technique, paper, cortex, psychological

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